On Monday this week, Mashable talked about “Why the Web Hasn’t Birthed a Prettier Craigslist” and it reminded me about a project I completed a few months ago. In my pursuit of user experience happiness, I completed a Heuristic Analysis of Craigslist’s “cars+trucks” section and built some wireframes.
You can view my entire report but here are the highlights.
Technology has come so much further than the manual data entry. We can share data across platforms. It is time that Craigslist lets users upload their own formatted data. In this example a dealership could upload/import a list of automobiles in one fell swoop.
No more crazy misspellings. Let’s make use of that known list of car makes, models, and any other commonly known lists out there.
Gone are the days of a 20-step process, give me the page results fast and don’t make me wait for a new page to load. We have AJAX now, I’ll take a one page process please.
Everyone has an API these days, why not help sellers by making a smart price recommendation based on a trusted data source like Kelley Blue Book.
How often do you have to ask the seller a questions about the product that wasn’t mentioned in the post? Help me make sure I give as much helpful information as I can to the buyer. And, as a buyer, give me confidence about the product I’m planning to spend my hard earned money on.
Sometimes I just don’t get it. What if I could click a button and be told exactly what to do. Or, better yet, a short video with narration to walk me through it.
Review the full case study:
- Scope Overview
- User Analysis
- Competition Analysis
- Design/Style Analysis
- Usability Analysis
- Information Architecture Analysis
It’s your turn to tell me what you think. What other UX ideas could Craigslist benefit from? Leave a comment below or tweet your ideas to @skhot.